Click here to download brochure
 |
ARIA 130c and 130 IP
ENABLED PBX TELEPHONE SYSTEMS
VoIP enabled PBX to support 8-70 users.
All the latest features with operational
functionality designed from the user's
perspective. Features are logical,
simple and easy to use.
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|
Based on modular architecture, the Aria
130c and 130 is perfect for
organisations requiring anywhere from 5
to 130 ports. By simply adding plug-in
modules it will expand to accommodate
new features or capacity, as your
business needs dictate.
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A telephone system is not just about
making or answering calls, it ’s about
providing real benefits and solutions to
your organisation. Solutions and
benefits that improve efficiency,
productivity and image. |
Locate staff wherever they are within
your premises. Staff may be paged via
handsets and alerted to important calls,
or may be contacted on their own DECT
wireless phone.
Advanced call waiting features, such as
call waiting identification while on
another call, allows you to answer those
calls that cannot be missed. Together
with voicemail, where customers can
leave personalised messages, your
organisation will no longer suffer from
lost calls and lost business.
|
Reducing unnecessary call costs greatly
improves the profitability of your
organisation. Least cost routing allows
your business to automatically take
advantage of the cheapest call rates
made available by network carriers.
Aria standard call reporting features
help monitor calls being made by
individual extensions and together with
various call restrictions that may be
placed on these extensions helps control
call costs.
|
Imagine a phone system that improves
your staff’s efficiency in the way they
handle calls, including making,
answering and transferring.
Staff no longer have to waste time
searching for telephone numbers of
important customers – they can easily be
located in the system’s own phone
directory. And together with the last
number redial feature, allowing staff to
redial any of the last 10 numbers they
have used, more time can be spent on
areas of your business that add value
and profitability.
The ease of answering a call and
transferring it to the right person
quickly and efficiently can sometimes be
understated. This function may mean the
difference between a satisfied or
disgruntled customer. The Aria one touch
transfer feature means calls are easier
to process quickly and correctly.
|
|
Customer service starts by connecting
your customers with the person or
service they want as quickly and
efficiently as possible. |
Connecting people is the philosophy
behind our call processing design. The
intelligence, power and user
friendliness of the Aria PBX gives you
the ability to ensure callers get the
level of service you want them to
receive.
Starting with basic features such as
DID, callers are able to contact
directly the person or department they
require. More advanced processing
features such as ACD Groups, preferred
line answer priority (PLA) and DID
re-routing provide call queuing,
priority and routing to process calls
and locate available staff to handle
your customer’s enquiries.
Where employees are away from their
desk, Aria mobility options such as DECT
or paging will connect callers and stop
telephone tagging. Employees on the road
can have their calls forwarded off-net
to their mobile, providing callers
transparent connections. Staff who are
away can leave temporary messages
offering the caller options to leave a
message or be transferred (by the Auto
Attendant) to another person or
department.
These are just a few of the benefits the
Aria PBX offers to ensure your callers
receive the attention you want them to
get.
• Distinctive ring cadences for recall,
internal and external calls
• Call Waiting CLI displays the number
of the second incoming caller
• Call accounting statistics output
• Five ring modes - Day, Night, On
Demand, Weekend and Automatic
• Auto attendant call progress prompts
|
Callers expect to get through to the
person they want. If that person is not
available or not at their desk, the Aria
PBX provides them the next best thing -
options.
The multi-layered Auto Attendant offers
callers a number of options, so they may
select the one that best suits them. By
pressing a single digit they can
transfer to reception, off-net to a
mobile or another site, choose to leave
a message or activate a page.
Night messaging also allows you to offer
your callers real live options outside
of your normal business trading hours.
|
|
If you operate a call centre, it is
possibly the communication hub of your
business. Aria’s standard business
software includes advanced ACD
functionality for you to manage this
important resource. You will benefit
from productivity gains resulting from
efficient call handling. |
|
Call Centre Features and Statistics:
|
• Supervisor can re-route a queued call
to a new destination
• Call monitoring by supervisor
• Agents can log on to multiple groups
• Call status on LCD handsets: number of
calls in queue, longest time and average
time
• Total calls and number of unanswered
calls
• Average and longest queued calls
• Number and total time when all agents
are busy
• Average ringing and service time
|
|
Computer Telephone Integration (CTI)
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|
CTI combines the power and resources of
two of the most powerful tools in your
organisation, the computer network and
the telephone system, to create a
valuable business application that can
increase service levels and
productivity. |
|
The Aria’s PC based attendant console
with point and click operation can help
process calls quickly and accurately in
high call volume environments. |
|
Management and call analysis software
are valuable tools for call centres.
Information provided by these
applications can be made available to
management, supervisors and agents
anywhere on your LAN. Valuable real-time
information, instructions and alerts are
now available at a glance on staff
computers. |
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|
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|
Click here to download brochure
|
|
ARIA
300 & 600 IP ENABLED PBX TELEPHONE
SYSTEMS |
|
Based on modular architecture, the Aria
is perfect for organisations requiring
anywhere from 130 to 500+ ports. By
simply adding plug-in modules it will
expand to accommodate new features or
capacity, as your business needs
dictate. |
|
One Network - Multiple Applications
|
In a competitive business environment
where customer service and satisfaction
are paramount to success, the Aria’s
ISDN focus offers you the widest
possible choice of features to meet
these demands.
From superior call quality to desktop
video conferencing and cutting edge
technology, such as Voice over Internet
Protocol (VoIP) to the creation of
virtual private networks, our new
generation phone systems will deliver
the latest voice and data communication
solutions.
|
Imagine a phone system that improves
your staff’s efficiency in the way they
handle calls, including making,
answering and transferring.
Staff no longer have to waste time
searching for telephone numbers of
important customers – they can easily be
located in the system’s own phone
directory. And together with the last
number redial feature, allowing staff to
redial any of the last 10 numbers they
have used, more time can be spent on
areas of your business that add value
and profitability.
The ease of answering a call and
transferring it to the right person
quickly and efficiently can sometimes be
understated. This function may mean the
difference between a satisfied or
disgruntled customer. The Aria one touch
transfer feature means calls are easier
to process quickly and correctly.
|
A telephone system is not just about
making or answering calls, it ’s about
providing real benefits and solutions to
your organisation. Solutions and
benefits that improve efficiency,
productivity and image.
No lost business |
Locate staff wherever they are within
your premises. Staff may be paged via
handsets and alerted to important calls,
or may be contacted on their own DECT
wireless phone.
Advanced call waiting features, such as
call waiting identification while on
another call, allows you to answer those
calls that cannot be missed. Together
with voicemail, where customers can
leave personalised messages, your
organisation will no longer suffer from
lost calls and lost business.
|
Reducing unnecessary call costs greatly
improves the profitability of your
organisation. Least cost routing allows
your business to automatically take
advantage of the cheapest call rates
made available by network carriers.
Aria standard call reporting features
help monitor calls being made by
individual extensions and together with
various call restrictions that may be
placed on these extensions helps control
call costs.
|
|
Customer service starts by connecting
your customers with the person or
service they want as quickly and
efficiently as possible. |
Connecting people is the philosophy
behind our call processing design. The
intelligence, power and user
friendliness of the Aria PBX gives you
the ability to ensure callers get the
level of service you want them to
receive.
Starting with basic features such as
DID, callers are able to contact
directly the person or department they
require. More advanced processing
features such as ACD Groups, preferred
line answer priority (PLA) and DID
re-routing provide call queuing,
priority and routing to process calls
and locate available staff to handle
your customer’s enquiries.
Where employees are away from their
desk, Aria mobility options such as DECT
or paging will connect callers and stop
telephone tagging. Employees on the road
can have their calls forwarded off-net
to their mobile, providing callers
transparent connections. Staff who are
away can leave temporary messages
offering the caller options to leave a
message or be transferred (by the Auto
Attendant) to another person or
department.
These are just a few of the benefits the
Aria PBX offers to ensure your callers
receive the attention you want them to
get.
• Distinctive ring cadences for recall,
internal and external calls
• Call Waiting CLI displays the number
of the second incoming caller
• Call accounting statistics output
• Five ring modes - Day, Night, On
Demand, Weekend and Automatic
• Auto attendant call progress prompts
|
Callers expect to get through to the
person they want. If that person is not
available or not at their desk, the Aria
PBX provides them the next best thing -
options.
The multi-layered Auto Attendant offers
callers a number of options, so they may
select the one that best suits them. By
pressing a single digit they can
transfer to reception, off-net to a
mobile or another site, choose to leave
a message or activate a page.
Night messaging also allows you to offer
your callers real live options outside
of your normal business trading hours.
|
|
If you operate a call centre, it is
possibly the communication hub of your
business. Aria’s standard business
software includes advanced ACD
functionality for you to manage this
important resource. You will benefit
from productivity gains resulting from
efficient call handling. |
|
Call Centre Features and Statistics:
|
• Supervisor can re-route a queued call
to a new destination
• Call monitoring by supervisor
• Agents can log on to multiple groups
• Call status on LCD handsets: number of
calls in queue, longest time and average
time
• Total calls and number of unanswered
calls
• Average and longest queued calls
• Number and total time when all agents
are busy
• Average ringing and service time
|
|
Computer Telephone Integration
|
|
CTI combines the power and resources of
two of the most powerful tools in your
organisation, the computer network and
the telephone system, to create a
valuable business application that can
increase service levels and
productivity. |
|
The Aria’s PC based attendant console
with point and click operation can help
process calls quickly and accurately in
high call volume environments. |
|
Management and call analysis software
are valuable tools for call centres.
Information provided by these
applications can be made available to
management, supervisors and agents
anywhere on your LAN. Valuable real-time
information, instructions and alerts are
now available at a glance on staff
computers. |
|
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LG 2024 24 Button
Display
-LCD screen: 24 characters x 3
lines
-Adjustable display
-Interactive/Menu Key
-Navigation Key
-Dedicated LED feature keys
-Multi-colour line keys
-24 flexible keys can be assigned to direct station select, speed dial
numbers or line status
-Full duplex Hands-free*
-Polyphonic ring melodies*
-Headset Jack
-Dial by name
-Menu driven
-USB recording*
-Bluetooth*
*Additional module required
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LG 2024LD 24 Button
Large Display
-Large LCD
screen: 24 characters x 9 lines
-Adjustable display
-Interactive/Menu Key
-Navigation Key
-Dedicated feature keys
-Multi-colour LED line keys
-24 flexible keys can be assigned to
direct station select,
speed dial numbers or line status
-Full duplex Hands-free*
-Polyphonic ring melodies
-Headset Jack
-Dial by name
-Menu driven
-USB recording*
-Bluetooth*
-List of last 10 numbers dialed
-Call logging
* Additional module
required |
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